Project Activities

1. Formation of Citizen Performance Teams (CPT) in each pilot city (summer, 2001)
2. Selection of service area(s) to implement CIPA (summer, 2001)
3. Solicitation of citizen input about selected service area(s) (fall 2001 - spring 2002)
4. Development of citizen-based performance measures (spring 2002)
5. Integration of performance measures into budgeting (summer-fall 2002)
6. Data collection and establishment of activity-based management (fall 2002 - spring 2003)
7. Performance reporting using citizen-initiated performance measures (summer 2003)
8. Regularization of CPT and CIPA in the budgetary process (fall 2003)
9. Expansion of CIPA to other service areas (fall 2003 - spring 2004)
10. Performance benchmarking based on citizen-initiated performance measures (spring 2004)
11. Project evaluation (spring - summer 2004)