Downloads

General Project Information:

• Project Briefing
• Selected Performance Measures Suggested by Various Citizen Performance Teams
• Profile of the Iowa CIPA Cities and the Selected Public Services for CIPA

Newsletters:

• April 2003
• November 2002
• December 2001
• October 2001

Survey Instruments:

• Carroll Recreation Center Membership Survey 2002
• Clive Police Response Card
• Clive EMS Response Card

Survey Results:

• Survey results of Carroll Recreation Center
• Survey results of Clive emergency response services

Articles:

• "Citizen Participation: Legitimizing Performance Measurement as a Decision Tool", Government Finance Review, April 2002.
• "The shift from Government to Governance: Adapting to a changing local problem solving context" by Christopher Gates
• Citizen-Initiated Performance Assessment: Lessons from Iowa
• Case Study: Citizens Identifying Performance Measures -- The Experience in Iowa
  
  

 

(Free Download)